Handover to the manager

The installation ends when the manager can register someone and that person passes the door. This is the checklist, in order.

Checklist

1. Panel reachable. https://<id>.abriu.app opens and the manager has created the password from the e-mail they got. If they did not get it, see The manager did not get the e-mail.

2. Terminals online. Under Dispositivos, each terminal shows as online, with its model and firmware read.

3. Doors in the groups. Under Grupos, each access group (Moradores, Funcionários...) has the right doors.

4. Test record. A person with a photo and a card was registered, showed "synced" on the terminals, passed the door with the face and with the card, and the passages are under Acessos. The test person was deleted afterwards.

5. Opening from the front desk. A user with the "Pode abrir portas" permission opened the door from the panel.

6. Exit button. Opens the door from inside.

7. Power. Hub, router and terminals on the UPS; the UPS kept the door working through a test of unplugging the outlet.

8. Clock. The time shown under Acessos is the right time (see Date and time).

9. Status. https://status.abriu.app/<id> shows the system up; the manager may keep the link for the residents.

10. Users. The manager created the users of whoever will operate (front desk, property manager) under Usuários do sistema, with the right profiles, and deactivated the installer's user, if one was made. For someone already under Pessoas, Criar usuário do painel, in the person's Opções menu (on their row or on their page), opens the new user's page with the name, e-mail and unit filled in, and the person linked when they have a unit. On a user's page, the people of the same unit not linked yet show under Também na unidade ("Also in unit"), to link; on a person's page, the users of their unit. To resend the invitation to several at once (whoever has not created a password yet) or to delete several, check them in the list: the bar that shows up has Reenviar convite ("Resend invitation") and Excluir ("Delete"), and the panel lists each one before acting. The main administrator and the user themselves are never deleted. Whoever already has access gets no invitation: the panel says so before sending, and if needed they reset their own password with Esqueci minha senha ("Forgot your password?") on the sign-in screen. To know whether someone managed to sign in, search their name in Auditoria ("Audit log"): it shows their creation, each link sent again (by an administrator, or by Sistema when the link expired unused), the password created, with the link used and when it was sent, and the Primeiro acesso ("First access"), with the IP it came from. Then each password change. The password itself never shows.

    For whoever already signs in, Enviar boas-vindas ("Send the welcome e-mail": the send icon on the user's row, or Boas-vindas in the bar, with several checked) sends an e-mail with the button to sign in to the panel, its address and the code the app asks for to find the site. It carries no link nor password, and whoever has not created a password yet is left out: for them, Reenviar convite. Each one sent shows in Auditoria.

    Whoever asks for their own account to be deleted under Minha conta (Pedir exclusão da conta, "Ask for account deletion") shows with Pediu exclusão ("Asked for deletion") in Usuários, and the administrators get an e-mail: to do it, open the user and use Excluir. Under Configurações, the Login tab, the manager turns signing in with a Google or Apple account on or off; off, the linked accounts stay linked and work again once it is back on.

What stays with the manager

• The panel's address and the status page.
• Each terminal's administrator password (the activation one), written down and kept: the panel uses that password, and without it a terminal only comes back by factory reset.
• Each terminal's network address and where the DHCP reservation (or the static setting) is.
• Where the hub is and which outlet is the UPS's.
• How to ask for support: on the panel, under Suporte, whoever has the permission opens a ticket to Abriu; the rest is the contact agreed with Abriu or the partner.
• The terminals' manuals and the material's invoice, for the warranty.
• Análises, on the panel: how the system was used in the period chosen (entries by day and hour, how people come in, who uses the panel, invitations, how many people turned notifications on and on which devices, the alerts of the period and how many were read, and the system's health), in numbers only, no names, with Exportar PDF for the assembly. On the charts by day and by hour, tapping a bar shows its numbers, on a phone too. It comes with the Administradores profile; another profile gets it in Perfis.
• Every list of the panel sorts by its columns: a click on a column's title sorts ascending, a second descending and a third goes back to the usual order. On a phone, Ordenar ("Sort"), next to Filtros ("Filters"), does the same. The whole list is sorted, not just the page, and the order goes in the Compartilhar ("Share") link and in Exportar PDF ("Export PDF").

Events in the common areas

Parties and gatherings in the party room, the barbecue area or another common area can have a QR code of their own, which every guest uses as often as needed while the event lasts. The client decides whether it wants them: events come turned off, and some places prefer visitor invitations only.

• Turning them on: in Configurações, Eventos, turn on Permitir eventos and choose the Grupo dos eventos, whose doors the QR code opens (for example, an "Eventos" group with the gate and the party room). Without a choice, the guests group applies. That group's doors must read QR codes.
• Who registers: in Perfis, the Eventos area. "Registrar e ver os próprios" suits the residents; "Registrar e ver todos" or "Ver todos", the management and the front desk. Administradores already have it. Without the permission, or with events turned off, the Eventos menu does not show.
• Registering: in Eventos, Novo evento, with the name, the date, the start and the end. An end before the start is on the next day (a party until 2 a.m.). The unit comes from the record of whoever registers; whoever has more than one chooses. On the terminals and in the access history, the entries show as "EVENTO - Apto 101" (or with the name of whoever registered, without a unit).
• Sharing: the panel shows the QR code and the link for the guests, to copy or send by WhatsApp. The link's page has the event's name and the QR code, with no login.
• On the resident's Painel: while the event is on, it comes first, with when it ends, how many entries its QR code had and the time of the last one (the guests share one code, so these are entries, not people), and the WhatsApp and Ver QR code buttons. The next events are under Seus próximos eventos, side by side (swiped sideways on a phone). Before the first event, beside the visitor invitation, a box explains what an event is and has Registrar evento; after it, the Festa ou reunião? Registrar evento shortcut sits with the invitation's shortcuts.
• The end: the QR code only works during the event, which cannot be longer than the invitations' longest length (in Configurações, Convites). When the event ends, it leaves the terminals on its own; Cancelar evento removes it right away.

Notifications on phones and computers

The panel alerts at once, on a phone or a computer, even with the app closed. The site's own server sends them, through the browsers' notification services (Google, Apple, Mozilla, Microsoft), at no cost and with no sign-up to any service. E-mail stays as it is.

• What arrives: each person gets only what their permissions allow.
  • Meus visitantes e eventos ("My visitors and events"): a visitor's entry, with their name ("Marina Duarte entrou", "Marina Duarte came in"), and the guests of an event (no name), to who created the invitation or the event. Since the notification shows on the locked screen, tell the residents that the visitor's name shows there.
  • Entradas da minha unidade ("Entries of my unit"): the entry of a person linked to the user (the family, the cleaner), with their name ("Joana Duarte entrou"), to each user linked to them who may see the household's entries. A user is not told about themselves. That is one more reason to link the unit's people to each resident in Usuários.
  • Porta aberta depois que passei ("Door left open after me"): a door with a sensor left open past its time just after the user, or someone linked to them, went through it or opened it from the panel ("Portaria ficou aberta"), and when it closes. Not offered to whoever already gets Porta ou portão aberto.
  • Terminais e gravadores ("Terminals and recorders"): a device with no answer for 5 minutes, when it is back, or nearly full.
  • Porta ou portão aberto ("Door or gate left open"): a door or a gate with a sensor left open past the minutes chosen in the device's Notificações ("Notifications") tab, on the panel, ("Portão da garagem não fechou"), and when it closes; and, at once, a terminal's door that opened without anyone let in, forced or with a key ("Portaria abriu sem liberação"). It only comes from doors and gates with a sensor (Door sensor, Gate state).
  • Tentativas não reconhecidas ("Unrecognized attempts"): a terminal that recognized nobody several times in a short while ("Portaria: 4 tentativas não reconhecidas"), for whoever sees the accesses. On in every terminal, at 3 attempts in 5 minutes (Unrecognized attempts).
  • Falhas de sincronização ("Sync failures"): a send to the terminals that ended with failures.
  • Backup externo ("External backup"): today's backup did not reach the external storage.
• Turning them on: the start of the panel shows an invitation with Ativar ("Turn on"); its X closes it and it does not come back on that device. They can also be turned on in Minha conta, Notificações neste aparelho: the browser asks for the permission and then each alert has its own switch, with Enviar teste ("Send a test") to see how it arrives. Each device picks its own alerts, and Seus outros aparelhos ("Your other devices") removes a device the person no longer uses.
• iPhone and iPad: notifications only work with the app installed on the home screen (in Safari, Share, Add to Home Screen), on iOS 16.4 or later. The panel shows the steps.
• Computer: they arrive as system notifications in Chrome, Edge, Firefox and Safari on a Mac. In Chrome, Edge and Firefox the browser must be open, even in the background.
• Blocked: whoever tapped Block on the browser's question must allow them in the browser settings for the panel's address and come back to Minha conta.
• The bell: at the top of the panel, the bell shows how many alerts are unread and keeps those of the last 90 days, even for someone who did not turn notifications on in any device. The bell lists only the latest 5 unread: tapping one opens its screen and takes it off the bell. Marcar todas como lidas ("Mark all as read", when there is something to mark) and Ver todas ("See all") are in the bell itself; the ones read stay on the Notificações page.
• Tapping the notification on the phone or the computer opens the panel's list of notifications with it highlighted and already read; tapping it there leads to the screen it is about (the device, the invitation, the send).
• Signing out: signing out of the panel on a device stops it from getting that person's notifications.

What the installer does not take

• No panel password. If the manager created a user for the installer, ask for it to be deactivated at the handover.
• No photo, document or list of residents. Records are made by the site, on the panel; the installer only makes the test record and deletes it.
• The install code and the first-boot file no longer work; still, delete the copies from the computer.

Privacy at the handover

The site is responsible for the residents' personal data (Brazil's LGPD), and Abriu is the operator. The panel helps the manager: under Privacidade, they print the privacy notice for the entrance (what is collected, why, for how long, who to turn to) and a report for the assembly, and record each person's consent on their record. The retention of each history is there too, including the panel's use (the days each user signed in, which Análises counts). Advise the manager to:

• post the privacy notice at the entrance before starting to register residents;
• offer an alternative to the face (card or PIN) to whoever does not want the photo;
• register people through the panel, never on the terminal's screen, so everything is recorded.

The installer does not copy or photograph residents' data. In an import of old records (see Records already on the terminals), the manager or someone from the site does it, signed in to the panel.

Handover record

A simple record, signed by both sides, avoids doubts later: the date, the checklist above with each item ticked, each terminal's and the hub's serial number, and who received the terminals' password. Abriu requires no template; the partner's will do.